Thank you for choosing DigitalJets. We are committed to providing the highest quality services and products. However, we understand that there may be situations where you may request a refund. Please review our refund policy below:
- Refund Eligibility
- Products and Services: Our refund policy applies to products and services purchased directly from us.
- Service-Specific Policies: Some services may have specific refund policies outlined in the service agreement. Please refer to the specific service agreement for details.
- Request for Refund
- If you are not satisfied with your purchase, you may request a refund within 5 days from the date of purchase.
- To initiate a refund request, please contact our customer support at refunds@sharedsparkmedia.com.
- Non-Refundable Items and Services
- Downloadable Products: Downloadable products, including digital assets, templates, and software, are generally non-refundable.
- Customized Services: Services that involve significant customization or consultation are typically non-refundable.
- Consumable Services: Services that have been consumed or utilized cannot be refunded.
- Refund Process
- To process your refund request, we may ask for information such as your purchase details, reason for the refund, and any supporting documentation.
- Once your refund request is received and approved, we will initiate the refund process.
- Refund Method
- Refunds will be issued using the same payment method used for the original purchase.
- Please allow 7 business days for the refund to be processed and reflected in your account.
- Partial Refunds
- In some cases, we may offer partial refunds for products or services that have been partially utilized or consumed.
- Contact Us
- If you have any questions or concerns about our refund policy, please contact us at refunds@sharedsparkmedia.com.
Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
Last Updated: 5/2023